If a user loses their personalized password, the local administrator can reset it. There are three ways you can reset a user's password.

A

1. Send an email containing a password reset link by typing their email address into the email field.
2. Click on Send.

The user will receive a link to set a new password and enter the platform.

B

1. Send a reset code via text message to a cell phone by entering the user’s phone number in the Cell phone field.
2. Click on Send.

The user will need to enter this code instead of their password to enter the password reset page.

C

Generate a password reset code by clicking on the Generate a password reset code button. This code will immediately appear on the user file in the Admin Console. The user can enter the code on their sign-in page to reset their password.

⚠️ This code is only available for 24h.